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Frequently Asked Questions

Do you offer author visits or readings?

We are still working out the details of in-person author visits during week days because of conflicting work schedules but we would love to meet you and your little readers! Pre-recorded and/or weekend readings/visits may yet be available! Email us at inquiry@chelseawilliamswrites.com to inquire about a visit or reading!

Do you offer discounts on bulk orders?

We do have special pricing for bulk orders! Contact us at inquiry@chelseawilliamswrites.com to inquire about pricing.

How long will it take to get my order?

Circumstances allowing your order should be packaged and shipped within 2 days! Though we can’t predict mail service delays, your order should normally get to you within a week from the shipping date! 

What is your return/refund policy?

Our greatest hope is that everything purchased from our store is loved as much as we loved creating it! If for any reason you are unhappy with a purchase you are welcome to return it in new condition for a full refund minus shipping costs. Please note returns must be made within 30 days of your purchase date. 

In the case that any merchandise you receive is damaged, contact support@chelseawilliamswrites.com with a picture of the damaged product and receive a 100% free replacement!

What do I do if I'm missing part of my order?

We do our best to leave mom brain at the door when we enter our shipping facility (aka our home office) but sometimes things happen! If we have missed any part of your order please contact us at support@chelseawilliamswrites.com and we will get your missing items to you as soon as possible!

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